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The Power of Agency for Stellar Client Service

Instil a common understanding of Agency and encourage this throughout the workforce

Programme Overview

This 3-hour workshop is highly interactive and aims to instil a common understanding of Agency and encourage this throughout the workforce.


Moreover, it addresses the impact that Agency has on delivering superior service to clients and building sustainable performance.

At the end of this workshop, delegates will:

  • Have a common understanding of Agency

  • Understand what stellar client service means and its impact on the company's commercial performance

  • Understand their own role in the overall process of delivering stellar client service

  • Understand the consequences if someone doesn't fulfil their role in the process

  • Be able to assume accountability and live Agency

To enable interaction, and maximise learning and impact, we recommend that this workshop be delivered to groups of a maximum of 12 participants throughout the workforce.



Discover the essence of our programmes, where interactivity takes centre stage. Each programme is meticulously crafted to offer a dynamic blend of self-guided learning, introspective moments, and unwavering support from our dedicated facilitators. With a harmonious fusion of individual exploration and engaging group workshops, we pave the way for your transformative journey.

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