The Power of Agency for Stellar Client Service
Instil a common understanding of Agency and encourage this throughout the workforce
This 3-hour workshop is highly interactive and aims to instil a common understanding of Agency and encourage this throughout the workforce.
Moreover, it addresses the impact that Agency has on delivering superior service to clients and building sustainable performance.
At the end of this workshop, delegates will:
Have a common understanding of Agency
Understand what stellar client service means and its impact on the company's commercial performance
Understand their own role in the overall process of delivering stellar client service
Understand the consequences if someone doesn't fulfil their role in the process
Be able to assume accountability and live Agency
To enable interaction, and maximise learning and impact, we recommend that this workshop be delivered to groups of a maximum of 12 participants throughout the workforce.
Discover the essence of our programmes, where interactivity takes centre stage. Each programme is meticulously crafted to offer a dynamic blend of self-guided learning, introspective moments, and unwavering support from our dedicated facilitators. With a harmonious fusion of individual exploration and engaging group workshops, we pave the way for your transformative journey.