Terms & Conditions
Charges and Payment
Unless otherwise provided for in a contract, the Henka Institute™ will issue an invoice for any coaching course at least 20 business days before the commencement of the course. The course fee should be paid in full upon receipt of the invoice, as per the terms and payment deadlines quoted in the invoice.
Failure to pay the invoice in full before the payment deadline specified in the invoice (which will always be before the course start date), will result in your place on the course being cancelled and allocated to someone else, without prejudice to any possible subsequent claim for recovery of the agreed fees.
REFUND POLICY IN THE EVENT OF FAILURE OR NON-ATTENDANCE OF A COURSE
Refund policy related to non-graduation or non-attendance of courses
Graduation from the Henka Institute™ is conditional upon two things: Firstly, the Client needs to score sufficiently well in any course assessments or examinations. Secondly, the structure of the course has been designed with full attendance in mind, so if a Client misses a course date, they will not graduate.
If the Client fails to graduate from a course or programme, the Henka Institute™ is under no obligation to refund the Client. Exceptions to this may only be made at the discretion of the Henka Institute™, if the Client provides evidence of extenuating circumstances beyond their control, i.e. serious illness, accident, or death of a close relative, and only once all relevant facts and evidence have been considered.
CANCELLATION AND CHANGES
Cancellation/Rebooking/Rescheduling by the Henka Institute™
The Henka Institute™ reserves the right to cancel or postpone a course at any time without liability. In these circumstances, the company will not be obliged to provide a reason, and delegates will be offered the choice of an alternative date, a credit note or a full refund if any payment has already been made.
The Henka Institute™ can not offer refunds for cancellations which are outside our control, including but not limited to; adverse weather conditions, flooding, industrial action, force majeure, terrorist incidents, fire, widespread technical failure, or power cuts; but delegates will be offered the choice of an alternative date, or a credit note for future coaching.
We reserve the right to cancel, postpone or use another medium approved by the International Coach Federation (ICF) in the case of force majeure such as fire, virus outbreak and natural disaster.
Cancellation/Rebooking/Rescheduling of course(s) date(s) by the Client
Cancellation after receipt of the enrolment form and up to close of business 20 business days before the start of the course incurs no charge.
Cancellation between 20 and up to close of business 11 business days before the start of the course incurs a charge of 25% of the course fee and full reimbursement of any pre-arranged additional costs.
Cancellation between 10 and up to close of business 5 business days before the start of the course incurs a charge of 50% of the course fee and full reimbursement of any pre-arranged additional costs.
Cancellation after 5 business days before the start of the course incurs a charge of 100% of the course fee and full reimbursement of any pre-arranged additional costs.
If the delivery of the coaching is re-booked/rescheduled between 20 and 11 business days, 25% of the agreed fee will be due. If the re-booking occurs between 10 and 6 business days before the start of the training, 50% of the agreed fee will be due. If the re-booking occurs within 5 business days of the start of the training event, 100% of the agreed fee is due. Any second and subsequent re-bookings will incur an administration fee of 15% of the net coaching delivery fee.
Changing course delegates
Corporate Clients are entitled to change the delegate attending a course at any time before the commencement of the course at no extra charge. Please notify changes of delegates to the Henka Institute™ as soon as possible.
CHANGES TO COACHES
The Henka Institute™ will always use the most appropriate coach to deliver each coaching session. The Henka Institute™ reserves the right however to change a coach without notice.
Changes to Course Dates or Venue by the Henka Institute™
The Henka Institute™ reserves the right to change course dates and venues without liability.
Changes to course content or materials
The Henka Institute™ courses are always being updated and improved to keep up to date with advances in coaching methods and academic research. The company, therefore, reserves the right to alter course content without prior notice.
Use of course materials
The course materials, content, and training provided by the Henka Institute™ must not be subsequently relied upon as a basis for legal interpretation. Neither the Henka Institute™ nor its employees, associates, coaches, faculty, or consultants accept responsibility or liability for the actions of those attending courses, or the actions of other people reading course materials, or interpreting the material in litigation.
OTHER SPECIFIC OR VARIABLE CONDITIONS
Special conditions may apply for certain special offers. Such changes to the General Terms and Conditions will be advertised to Clients and may appear on the website. Any discounts offered by the Henka Institute™ are exclusive and cannot normally be combined with other pre- or post-existing special offers. The company reserves the right to make exceptions to this. The company will make every effort to ensure that all applicable discounts are applied where appropriate, but cannot accept liability for payments made by Clients when a discount has not been requested. The company reserves the right to modify these terms and conditions at any time, without notice.